Halcyon Cyberworks Privacy Policy

Last Updated: 08.15.2024

At Halcyon Cyberworks, we are committed to protecting the privacy and security of our clients, website visitors, and partners. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your data. We adhere to all relevant data protection regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

Information We Collect

We collect personal information to provide and improve our services, respond to inquiries, and comply with legal obligations. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, mailing address, job title, and company name.
Technical Information: IP address, browser type, operating system, device identifiers, and other similar data.
Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation paths.
Communication Data: Records of your communications with us, including emails, chat logs, and call recordings.
Payment Information: Credit card details, billing address, and other payment-related information, collected through secure payment processors.
Third-Party Information: Information we may receive from third-party partners or service providers to enhance our services or fulfill contractual obligations.

How We Use Your Information

The information we collect is used for the following purposes:

Service Delivery: To provide, maintain, and improve our cybersecurity services, including Managed Detection and Response (MDR) and incident response.
Communication: To communicate with you regarding our services, respond to inquiries, provide customer support, and send important updates.
Personalization: To tailor our services and communications to your preferences and interests.
Analytics: To analyze website usage and improve our online experience, products, and services.
Security: To monitor and ensure the security of our systems, prevent fraud, and protect against unauthorized access.
Compliance: To comply with legal obligations, regulatory requirements, and industry standards.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

With Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, data analysis, and IT support. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe it is necessary to protect our rights, property, or safety, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner or successor entity.

Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it from unauthorized access, loss, or misuse. These measures include:

Encryption: We use industry-standard encryption protocols to protect data in transit and at rest.
Access Controls: We restrict access to personal information to authorized personnel only and regularly review access permissions.
Monitoring: We continuously monitor our systems for potential vulnerabilities and conduct regular security assessments.
Incident Response: In the event of a data breach, we have a comprehensive incident response plan in place to contain and mitigate the impact, and we will notify affected individuals as required by law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and deliver targeted advertising. You can manage your cookie preferences through your browser settings, and you may choose to opt-out of certain tracking technologies.

Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 16, we will take steps to delete it as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.